Cancellation and refund policy

Last updated: 23 October 2026

Cancelling

• A JobRelay pass gives 30 days of access and doesn't renew by itself, so there is nothing to cancel. You're only charged when you choose to buy a pass.
• The free trial needs no payment either.

Refunds

• Charged by mistake: if you are charged twice or charged the wrong amount, we refund the extra charge in full.
• First payment, 7 days: if JobRelay doesn't work on your PC and we can't fix it within 7 days of your first payment, we refund that payment in full.
• If we stop offering JobRelay, we refund the unused days of your current pass.
• Apart from these cases, a pass that has already started isn't refunded, and we don't refund part of a pass.

How to ask for a refund

Email [email protected] from your account email within 30 days of the charge. Include the date and amount, or the Razorpay payment ID from your receipt. We reply within 48 hours.

How refunds are paid

An approved refund goes back to the card, UPI or bank account you paid with, through Razorpay, within 5 to 7 working days of approval. Your bank may take a few more days to show it.